SCS Terms & Conditions

Terms and Conditions for SuperClean Services

Effective Date: January 6, 2026

These Terms and Conditions ("Terms") govern your access to and use of the website located at supercleanservices.net (the "Website"), as well as any services provided by SuperClean Services ("we," "us," or "our"), a cleaning services company based in Palm Beach County, Florida, specializing in carpet, upholstery, tile, grout, and related cleaning services since 1999. By accessing the Website, booking services, or otherwise engaging with us, you agree to be bound by these Terms. If you do not agree, please do not use our Website or services.

1. Company Information

SuperClean Services is located in Palm Beach County, Florida, and provides professional cleaning services including but not limited to carpet cleaning (hot-water extraction and low-moisture encapsulation), upholstery cleaning (with fabric protection and odor elimination), tile and grout cleaning (high-pressure steam cleaning, sealing, and polishing), stain removal, area rug cleaning, drapery cleaning, and specialized services such as dockside yacht and boat cleaning. We serve areas including Jupiter, Abacoa, Tequesta, Palm Beach Gardens, North Palm Beach, Juno Beach, and surrounding regions. All services are performed by experienced professionals using safe, pet- and child-friendly methods.

2. Use of the Website

Eligibility: You must be at least 18 years old to use the Website or book services. By using the Website, you represent that you meet this requirement.
Permitted Use: The Website is for informational purposes, service inquiries, and bookings. You may not use it for any unlawful purpose, to interfere with its operation, or to transmit harmful code.
Intellectual Property: All content on the Website, including text, images, logos, and service descriptions, is owned by us or our licensors and protected by copyright and trademark laws. You may not reproduce, distribute, or modify any content without our written permission.
Links to Third Parties: The Website may contain links to third-party sites (e.g., booking forms redirecting to carpetcleaningjupiter.com). We are not responsible for the content or practices of those sites.

3. Booking and Services

Booking Process: Services can be booked via the Website's form, by calling (561) 891-1236, or texting the owner at (561) 891-1236. Bookings require providing details such as service type, location, and any photos via upload. We provide free estimates upon request.
Service Delivery: Services are scheduled based on availability, with options for same-day service (e.g., before noon for carpets). We aim for efficient completion, with carpets drying in 1-2 hours. Add-ons like stain protection or bundling (e.g., 20% off tile with carpet) may apply.
Changes and Cancellations: You may cancel or reschedule up to 24 hours before the appointment without charge. Cancellations within 24 hours may incur a fee equal to 50% of the estimated service cost. We reserve the right to cancel or reschedule due to unforeseen circumstances (e.g., weather, equipment issues) and will notify you promptly.
Satisfaction Guarantee: We offer a 100% satisfaction guarantee. If you are not satisfied, we will re-clean the area for free or refund the service fee, at our discretion. Claims must be made within 7 days of service completion.
Safety and Access: You must provide safe access to the service area, remove valuables, and ensure pets/children are secured. We are not liable for damage to items not removed or for pre-existing conditions.

4. Payments and Pricing

Pricing: Prices are based on estimates provided during booking and may vary based on job size, condition, or add-ons. All prices exclude taxes unless stated.
Payment Terms: Payment is due upon service completion via cash, check, credit card, or other accepted methods. Overdue payments may incur a 1.5% monthly interest fee.
Refunds: Refunds are issued under the satisfaction guarantee or for cancellations by us. No refunds for completed services unless guaranteed otherwise.

5. SMS and Text Messaging

By providing your phone number and opting in (e.g., via text to (561) 891-1236 or booking form), you consent to receive SMS/text messages from us for appointment reminders, service updates, promotions, and two-way communications. Messages are sent via our Grasshopper VoIP number (561) 891-1236 using automated technology.

Opt-Out: Reply STOP to any message to opt out. You will receive one confirmation message.
Frequency and Costs: Message frequency varies; standard message/data rates apply per your carrier.
Help: Reply HELP for support or call (561) 891-1236. We comply with the Telephone Consumer Protection Act (TCPA). Your opt-in data is not shared for marketing.

6. Warranties and Disclaimers

Warranties: We warrant that services will be performed in a professional manner using industry-standard methods. Specific warranties apply to add-ons (e.g., grout sealing for 2-3 years).
Disclaimers: Services are provided "as is" without implied warranties of merchantability or fitness for a particular purpose. We do not guarantee stain removal for all cases or permanent results due to wear and tear.

7. Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for indirect, incidental, consequential, or punitive damages arising from our services or Website use, even if advised of the possibility. Our total liability shall not exceed the amount paid for the specific service. This includes liability for property damage, unless caused by our gross negligence.

8. Indemnification

You agree to indemnify and hold us harmless from any claims, losses, or damages arising from your misuse of the Website, violation of these Terms, or actions during service provision.

9. Governing Law and Dispute Resolution

These Terms are governed by Florida law. Any disputes shall be resolved in courts located in Palm Beach County, Florida. You waive any right to class action.

10. Changes to Terms

We may update these Terms at any time. Changes will be posted on the Website with the new effective date. Continued use constitutes acceptance.

11. Contact Us

For questions, contact us at (561) 891-1236 or via the Website form.

By using our Website or services, you acknowledge that you have read and agree to these Terms.

Privacy Policy for SuperClean Services

Effective Date: January 6, 2026

SuperClean Services ("we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website at supercleanservices.net (the "Website"), book services, or interact with us via phone, text, or form. We are based in Palm Beach County, Florida, and comply with applicable laws, including the Florida Information Protection Act and federal regulations.

1. Information We Collect

Personal Information: When you book services or contact us, we may collect your name, phone number, address, email (if provided), service preferences, and photos uploaded via the booking form.
Communication Data: If you call (561) 891-1236 or text us, we collect your phone number and message content.
Usage Data: Automatically collected via the Website, including IP address, browser type, pages visited, and device information. We do not currently use cookies, but if implemented, we will update this Policy.
Other Data: Payment details (processed securely via third-party providers) and any information you voluntarily provide.

We do not collect sensitive information (e.g., health data) unless necessary for service accommodations.

2. How We Use Your Information

Service Provision: To schedule, confirm, and perform cleaning services (e.g., using your address for on-site work).
Communications: To send appointment reminders, updates, and promotions via text or phone (with your consent).
Improvements: To analyze Website usage and improve services.
Legal Compliance: To comply with laws, respond to requests, or protect our rights.

3. Sharing Your Information

Service Providers: We share data with trusted vendors (e.g., Grasshopper for SMS, payment processors) for operational purposes. They are contractually obligated to protect your data.
Legal Requirements: We may disclose information if required by law, subpoena, or to prevent harm.
Business Transfers: In the event of a merger or sale, your data may be transferred. We do not sell or share your data for third-party marketing. SMS opt-in data is never shared.

4. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information (e.g., encryption for transmissions). However, no method is 100% secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

Access and Correction: Request access to or correction of your data by contacting us.
Opt-Out: For SMS, reply STOP. For marketing, contact us to unsubscribe.
Data Deletion: Request deletion where legally permitted.
Do Not Track: We do not respond to browser DNT signals, as no cookies are used. Residents of certain states (e.g., California under CCPA) may have additional rights; contact us for details.

6. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect their data. If we learn of such collection, we will delete it.

7. International Users

Data is processed in the U.S. By using our services, you consent to transfer and processing under U.S. laws.

8. Changes to This Policy

We may update this Policy. Changes will be posted on the Website with the new effective date. Continued use constitutes acceptance.

9. Contact Us

For privacy questions, contact us at (561) 593-2468 or via the Website form.

By using our Website or services, you consent to this Privacy Policy.